Technical support

Material Selection & Grade Optimization

• Recommend appropriate resins based on application: film extrusion, injection molding, blow molding, thermoforming, pipes, profiles, fibers, etc.
• Compare properties of available grades (MFI, density, impact resistance, stiffness, clarity, additives).
• Provide alternatives during shortages or when cost-efficiency improvements are needed.

Process Optimization & Troubleshooting

We help clients diagnose and resolve production issues such as:

• Melt flow inconsistencies
• Surface defects (streaks, gels, black spots, haziness)
• Mechanical failure of final product
• Warpage, shrinkage, stress marks
• Poor sealing, clarity, or stiffness in packaging applications
• Stability issues during extrusion or molding
• Technical guidance is provided directly by our team or through coordinated support with manufacturers.

Compliance & Quality Support

• Advice on food-contact compliance, pharmaceutical-grade requirements, and regulatory documentation.
• Provide MSDS, TDS, COA, and conformity certificates.
• Support in aligning production with REACH, environmental or safety standards.

Processing Recommendations

We offer technical guidelines such as:

• Optimal processing temperatures
• Extrusion or molding parameter ranges
• Purging recommendations
• Resin handling, drying, and storage practices
• Additive usage (UV, anti-static, slip, antiblock, nucleation, clarifiers, etc.)

Application Development Support

For customers developing new products or replacing existing materials:

• Evaluate feasibility and technical requirements
• Suggest suitable resin grades
• Offer comparative performance analysis
• Provide pre-production guidance and sample materials

On-Site or Remote Technical Assistance

Depending on the client's needs, we offer:

• Remote diagnostics via digital tools
• On-site visits coordinated with our suppliers or partners
• Technical follow-up until stabilization of the production process